What is the purpose of reflecting in communication?

The purpose of reflecting in communication is to encourage open-ended dialogue. Reflecting involves paraphrasing or summarizing what the speaker has said, which shows that you are actively listening and engaging with their message. This technique fosters a deeper conversation by prompting the speaker to elaborate or clarify their thoughts. It creates a collaborative space where ideas can be explored, allowing for a more meaningful exchange of information.

This approach contrasts with simply repeating the speaker's words verbatim, which does not facilitate further discussion. Likewise, asking competitive questions or aligning responses with personal opinions can hinder open communication by steering the conversation away from the speaker's perspective, rather than deepening understanding. Thus, reflecting supports a more interactive and constructive dialogue in healthcare settings and other communication contexts.